If you have questions, the support chat at the bottom right of the dashboard can help. It replies instantly, knows the help articles and can check simple things for you directly, for example whether your POS terminals are online.
Chat
- Tap the speech bubble icon at the bottom right.
- Choose one of the quick-select questions or type your own.
- If the answer isn't enough, tap "Talk to a human". Then someone from our team will take over.
If a reply arrives while the chat is closed, a dot on the chat button shows that there's something new.
Callback instead of waiting on hold
Prefer to talk on the phone? In the chat, tap "Request callback" and enter your phone number and a suitable time. We'll call you back, so you don't have to wait on hold.
Leave contact details
With "Talk to a human", you leave your name and email address. You'll also receive replies from the team by email if you're not in the dashboard at the moment.
End chat and save history
- Download history (arrow icon at the top of the chat): saves the entire conversation as a text file.
- End chat (icon at the top of the chat): closes the conversation. Afterwards you can briefly rate how well you were helped.
You can also reach us at service@orderhero.net. Please include your business name and exactly what happened, ideally with a screenshot.